Privacy Policy

At Tatvam Overseas Inc, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services.

By using our website (tatvamoverseasinc.com), you consent to the data practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you voluntarily provide when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Create an account (if applicable)
• Place an order or make an inquiry
• Communicate with us via email, phone, or chat

Types of personal data collected:

• Name
• Email address
• Phone number
• Company name and designation
• Billing and shipping address
• Payment information (processed securely by third-party payment gateways)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral URLs
• Cookies & Tracking: We use cookies and similar technologies (see Section 5)
• Location Data: Approximate geographic location based on IP address

1.3 Information from Third Parties

• Analytics providers (Google Analytics, Microsoft Clarity)
• Social media platforms (if you interact with our social media)
• Business partners and suppliers (for order fulfillment)

2. How We Use Your Information

We use the collected information for the following purposes:

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, shipping companies, email service providers, web hosting
  • Web3Forms (form submissions)
  • Google Analytics (website analytics)
  • Microsoft Clarity (heatmap analysis)
• Business Partners: Mills, suppliers, and logistics partners for order fulfillment
• Legal Authorities: When required by law, court order, or government request
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal data on a need-to-know basis
• Secure Storage: Data stored on secure servers with regular backups
• Payment Security: We do not store credit card details; payments processed via PCI-DSS compliant gateways
• Regular Audits: Periodic security assessments and vulnerability testing

5. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

Types of Cookies We Use:

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and Site Permissions

Note: Disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for marketing purposes
• Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

How to Exercise Your Rights:

Email us at privacy@tatvamoverseasinc.com or contact us via the details provided in Section 11.

We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Retention Periods:

• Customer records: 7 years (as per Indian tax laws)
• Marketing data: Until consent is withdrawn
• Website analytics: Up to 26 months (Google Analytics default)

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside India, including:

• United States (Google Analytics, Web3Forms)
• European Union (CDN providers)

We ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) and Privacy Shield frameworks where applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (if you have subscribed)

Your continued use of our services after changes constitutes acceptance of the updated policy.